Frequently Asked Questions
Payment and Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay
How do I place an order?
How do I place an order?
To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.
Do I need an account to make a purchase?
Do I need an account to make a purchase?
No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.
Is it safe to shop on your website?
Is it safe to shop on your website?
Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.
Is it safe to shop on your website?
Is it safe to shop on your website?
Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.
How do you protect my privacy?
How do you protect my privacy?
We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.
I haven't received an order confirmation, what now?
I haven't received an order confirmation, what now?
If you haven’t received your order confirmation within a few minutes, please check your spam or promotions folder. If it’s not there, contact our support team at [your support email] with your full name and payment details — we’ll be happy to verify and resend your confirmation.
How do I redeem a coupon code?
How do I redeem a coupon code?
At checkout, enter your coupon code in the “Discount Code” box and click Apply. The discount will automatically adjust your total. Please note that only one coupon can be used per order, and some offers may not stack with other promotions.
Why was my card declined?
Why was my card declined?
A card may be declined due to insufficient funds, incorrect billing details, or your bank’s fraud protection settings. Please double-check your information or contact your card issuer. You can also try another payment method or use PayPal if available.
Shipping
What are your shipping times?
What are your shipping times?
Orders are typically processed within 1–2 business days. Delivery times vary by location —
- US & Canada: 5–10 business days
- Europe: 7–12 business days
- Asia & Oceania: 10–15 business days
You’ll receive an email with tracking information once your order has shipped.
How can I track my order?
How can I track my order?
Once your order ships, you’ll get an email containing your tracking number and a link to monitor delivery progress. You can also track it directly through our website’s Order Tracking page using your order ID and email address.
My delivery address has changed — what should I do?
My delivery address has changed — what should I do?
If your order hasn’t shipped yet, contact our support team immediately to update your address.
Unfortunately, once an order is dispatched, we can’t modify the address. In such cases, please reach out to the carrier to request a redirection if possible. Shipping Policy
Return
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
We’re so sorry about that! Please contact us within 7 days of receiving your order with photos of the damaged or incorrect product. We’ll arrange for a replacement or refund right away.
Can I change or cancel my order after it’s placed?
Can I change or cancel my order after it’s placed?
You can change or cancel your order within 12 hours of placing it by contacting our customer support. After that window, your order may already be processed and shipped — but we’ll do our best to assist you. Refund Policy
My delivery address has changed — what should I do?
My delivery address has changed — what should I do?
If your order hasn’t shipped yet, contact our support team immediately to update your address.
Unfortunately, once an order is dispatched, we can’t modify the address. In such cases, please reach out to the carrier to request a redirection if possible.